View the following videos on Customer Relationship Management: 
(1)  Introduction to Customer Relationship Management (CRM)
https://www.youtube.com/watch?v=3JqgiLRhYHw   (4:21)
(2)  Why CRM? 
https://www.youtube.com/watch?v=hmc4kF4o6Ek  (2:53)
Please answer the following questions.  The answers should be presented in complete sentences and the sentences should be more than just one or two word answers. Be descriptive.    
1–  Explain what these videos are about. 
2– What is Customer Relationship Management software?
3—What are some of the ways that businesses can utilize CRM software? Provide 3 examples and label them as follows:  3a, 3b, 3c.
4—Provide 3 examples that state how you, personally, have interacted with companies using CRM software. Label these examples as:  4a, 4b, 4c.




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