ASSIGNMENT (Worth: 25 points)
The purpose of this assignment is to: 
1. 
Analyze business letters for effective use of information.
2. 
Use the correct words in communicating ideas and information.
Thus, you will develop your skills at writing either a bad
news memo or a persuasive memo and apply what you’ve learned about
integrating proper grammar, mechanics, and usage.
3. 
Use correctly direct, indirect, and persuasive messages.
SCENARIO OPTION #1: Bad News Memo Document Makeover
Melissa Dugan, Global Business Communications HR Benefits Manager,
is requesting your help with the Bad News Memo about corporate health insurance
changes.
· 
Read Melissa Dugan’s Bad News Memo draft (see below, page 2).
SCENARIO OPTION #2: Persuasive Memo Document Makeover
Shauna Eckert, Global Business Communications Events Planner, is
requesting your help with the Persuasive Memo about reducing absenteeism and
improving productivity.
· 
Read Shauna Eckert’s Persuasive Memo draft (see below, page 3).
INSTRUCTIONS
To meet the Unit 4 assignment requirements, you may choose to
respond to EITHER the Bad News Memo Document Makeover (Option #1) OR the
Persuasive Memo Document Makeover (Option #2).
· 
Correct the memo using Interoffice memo
format (To, From, Subject, Date). See pp. 163, A-15, A-16.
· 
Be sure to change all of the
dates to current. 
· 
Effectively communicate the ideas and information by
incorporating the correct wording, spelling, punctuation, usage, and
mechanics in your rewritten memo. See the “Handbook of Grammar, Mechanics,
and Usage” to guide you.
NOTE: You need
not use the Track Changes feature or highlight your changes. Rewriting the memo
will indicate your changes.
SUBMISSION
Upload your document makeover in Microsoft Word (.doc) or Rich
Text Format (.rtf) as a file attachment by the scheduled due date (see the
Course Schedule). If you do not have MS Word or Rich Text Format, download/use
the open source (free) MS Word-like program from www.OpenOffice.org.Page |1
Ive just been reading about what some other companies are doing for the workplace blahs which
stimulated a fabulos rockin idea to implemnt at Global Business Communications.
Perhaps youve heard of the man with cancer who cured himself by watching funny movies.
Consultants are now available to help companies apply this technique in the workplace. They claim it
improves employee morale, reduces absenteism, and fostors creativity. This approach has been
successfully tested by other corporations and is backed by experts.
For example, consultant Matt Weinstein says that “laughter, play, and human values in the workplace”
can increase “productivity, teamwork, and physical well-being.” Sounds good, huht?
Women’s physician and consultant to the Oprah Winfry franchise, Dr. Tracy Gaudet, says researchers
have found that a good laugh lowers blood pressure, decreases heart strain, and lowers blood levels of
the stress hormone cortisol. It gives the heart and lungs an aerobic workout, releases “feel-good”
endorphins, and relaxes muscles—all of which reduces stress.
Some companys that tried using humor in the workplace report unexpected sucess. They were initially
afraid laughing in the workplace would cause employees to slack off.
This effort need not interfere with our work time. Companies such as Sprint have used simple on-site
tactics, such as setting up days where employees wear their clothes backward. Others have held
offsite weekend events to liten the mood. Considering the ages, tastes, and 24/7 schedule of Global
Business Communications staff, we could try a simple, on-site event that has been used at Charleton
Memorial Hospital—a petmatching contest.
Employees bring in pictures of their pets which are shuffled and posted anonymously. We also shuffle
and post pictures of ourselves. Prizes are awarded to those who match the largest number of
employees and pets correctly but the biggest prize will be the positive effect our laughter will have on
our work. The contest can go on long enough so that every employee has a chance to participate. Did
you know its been proven that people who own pets are healthier and live longer than those who
dont?
Whatta ya think? I think we should do it soon. Having fun in the workplace means a better attitude
which is something Global Business Communications customers are sure to appreciate. If we
occasionally find time to share some fun together well like each other better and coordinate our work
more easily.

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